Rivers

The staff are brilliant, friendly and helpful, the facilities are excellent and the centre is always clean and tidy.

Terms & Conditions

Promotions & Special Offers

Competition Terms and Conditions
  • Each competition or promotional offer is open to all users of Wychavon Leisure Community Association Ltd (WLCAL) operated facilities unless specifically excluded.
  • Employees of WLCAL, their immediate family members, agencies or anyone professionally connected with the competition are excluded from entering or taking part in all competitions.
  • Any competitions involving physical activity must be completed following current best practice guidelines and to WLCAL health and safety requirements.
  • Any competitions requiring signed verification from a member of staff must be carried out in an appropriate manner.
  • In cases of dispute the Marketing Manager will make the final decision and no correspondence will be entered into.
  • The winner may be required to participate in publicity associated with the competition.
  • By entering all participants will be deemed to have accepted and bound by the rules.
  • Prizes won cannot be exchanged for an alternative gift or cash in value.
  • The winners will be notified within 28 days of the competition closing date.
Family Free Days
  • Free entry into general public sessions on specified days only
  • Activities other than swimming are only available to Rivers members who pay for all inclusive use of the centre (monthly direct debit, six monthly and annual up front payments and joint memberships)
  • Casual members and concessionary card holders not eligible for Family Free Days other than swimming
  • Member’s family eligible for offer includes spouses, live in partners & their children taking part in an activity within the centre.
  • Unlimited number of activities can be participated in on the day for members
  • The family member with a Rivers Membership must be taking part in an activity at the centre as part of the admitted group.
  • If children are over 8yrs they can go swimming whilst parents use other facilities e.g. the gym.
  • Children under eight years of age are not allowed to swim in public sessions unless accompanied in the water by a responsible adult (age 16+). This person may not supervise more than two children under the age of eight.
  • Free Swimming is subject to availability and pool capacity rules
Auto Belay Climbing
  • Valid until 31.03.18
  • Booking required (call 01386 444212 to book)
  • Children must be aged 5+ and have signed parental consent
  • Weight restriction 10kg – 150kg
  • Available at Evesham Leisure Centre only
  • 1 pass redeemable per person, to be given to reception on visit
  • Climbing slots subject to instructor availability

 

This Girl Can™ Peach Pass
  • Activities available to females only
  • Valid 19th- 29th March 2018
  • Peach pass must be downloaded and presented at reception prior to admission
  • One Peach Pass per person
  • Minimum age for Les Mills Virtual™ in 14 years. Offer does not include BODYPUMP™
  • Minimum age for swimming offer is 8 years.
  • Swimming offer valid in general public sessions only (General Swim, General swim (with lanes), Lane Swim, Adult Swim

 

Membership & Admissions

Rivers Membership

We accept the following cards for online payments.

Refund Policy

  • You have the right to cancel your contract within 14 days of joining.
  • You can do this by email to info@wychavonleisure.co.uk or in writing to  Wychavon Leisure, Community Association Ltd. King George’s Way, Pershore, Worcestershire WR10 1QU.
  • If you follow this policy your payment will be returned.

Six Month and Annual Memberships

  • Persons wishing to become members must complete an application form accompanied by full payment for the chosen payment option.  Upfront memberships attract a discounted rate, therefore if you terminate this membership early you will not be entitled to a refund (this does not affect your statutory rights).

Monthly Memberships

  • Persons wishing to become members must complete an application form accompanied by payment covering the joining fee, and pro-rated monthly membership fee subsequent monthly membership fees are payable in advance by Direct Debit.  Direct Debit payments will be debited on the first of each month
  • If a member does not attend the centre having purchased a membership, they will not be entitled to a refund of membership fees.  This does not affect the 14 day money back guarantee
  • Wychavon Leisure Community Association Ltd (WLCAL) may from time to time increase the fees and tariffs due to increases in the costs of overheads or other costs.  We will give you at least 30 days written notice of any fee and/or tariff increase.  You may end this contract at any time before the increase comes into effect by giving us 14 days notice in writing.

Membership Cards

  • Members must present the membership card to reception on each visit to the Centre before using the facilities.  Any loss of membership cards must be reported to WLCAL immediately.  There is a standard administration charge for each replacement card.
  • Members must not allow anyone else to use their membership card or membership number.  Cards being used by any other person other than the authorised member will result in that membership being cancelled and no refunds will be made.

Use of Fitness Equipment by Centre Users

  • In the absence of any negligence or breach of any other legal duty by WLCAL; the use by the member of any WLCAL equipment or facilities is entirely at the members own risk
  • Regular induction classes explaining the safe and proper use of each item of equipment must be attended by members on joining. The user acknowledges that they must not use any equipment unless they are satisfied that they are competent to do so safely and properly.
  • The member must use the equipment and facilities safely and properly, and take care to safeguard their own health and safety and that of other members
  • WLCAL will not be responsible for any loss or injury to the member to the extent that it is caused by their own unsafe or improper use of the equipment or the facilities
  • The member acknowledges that they will be responsible for any harm or injury that they cause to another member or to WLCAL to the extent that it is caused through their own unsafe or improper use of the equipment or facilities

Valuables and Liability

  • In the absence of any negligence or breach of any other legal duty, WLCAL shall not be responsible for or liable to the member for any loss or damage to a member’s possessions which are not locked into one of the lockers provided
  • The member will not place a combination of items worth more that £100 into a locker
  • It is the member’s responsibility to check that the locker is properly locked and secure before leaving their possessions in it

Upgrade/Downgrade of Membership

  • If a member wishes to upgrade or downgrade their membership type, WLCAL requires 30 days notice in writing.

Bookings

  • Members are advised to book at reception to guarantee their place for a group training class or fitness class workout.  Members are required to give 6 hours notice if they are unable to attend the session or the current rate for the session/class will be payable.

General

  • It is for the customer to decide if they are fit enough to undertake the activity that they wish to take part in
  • Rivers members are required to wear a wristband during each visit to indicate their ‘inclusive activity’ status
  • If a membership is cancelled, the joining fee will be payable again on renewal of membership
  • Members will only be permitted to use the facilities provided their membership is current and fully paid up
  • Members are classed as adults from the age of 16; however members can use the gym from 14 years of age with parental consent
  • WLCAL may from time to time change or add to these terms and conditions for security, legal or regulatory reasons.  We will give at least 30 days written notice of any changes or additions.  You may end this contract at any time before they come into effect by giving us 14 days notice in writing
  • WLCAL reserves the right to reject any application or withdraw without refund any membership in the event of failure to comply with membership conditions or anti-social behaviour
  • Members are required to pay the relevant scheduled charges for all non-inclusive activities and must retain the receipt for proof of purchase whilst in the Centre
  • Admission is always subject to the facility operating within safe capacities and during times of peak demands, activity session times may be controlled

Termination of Membership

  • WLCAL requires a minimum of 30 days notice in writing should the member wish not to renew their monthly membership to enable the Centre to update their systems.  In such circumstances it is the member’s responsibility to cancel their Direct Debit with their bank.  If the member has cancelled their Direct Debit before giving notice or has not paid their fee up to date on the day which the contract ends the member must pay the balance of the sums owing to WLCAL within 7 days.

 HEALTH STATEMENT

Your health is your responsibilty. Please do not exercise beyond what you consider to be your own abilities. If you are aware of or may have a medical condition that may impact on you exercising safely, then please seek advice from a relevant medical professional before using the equipment and follow that advice.

Casual Users

Casual users are entitled to make 2 day advanced bookings for Rivers group exercise classes & court facilities.

If a booking has been made customers must abide by the members booking terms & conditions specified below:

  • Card must be swiped swiped at reception on arrival before participating in any booked activity.
  • 6 hours notice of any class or court cancellation must be given if user is unable to attend. No refunds will be given but monies can be carried forward to another booking provided that the new booking is within the two day booking period.
  • Casual users must pay at the time of booking.

Casual Fitness Room Users

  • Persons wishing to be a casual user of our fitness rooms must undergo an induction at a fee of £7.50, subsequently on each visit the member will be required to pay the casual fitness room rate.
  • *Please note the casual user joining fee at the Dolphin Centre, Bromsgrove must be renewed annually.

Membership Cards

  • Members must present the membership card to reception on each visit to the Centre before using the facilities.  Any loss of membership cards must be reported to WLCAL immediately.  There is a standard administration charge for each replacement card.
  • Members must not allow anyone else to use their membership card or membership number.  Cards being used by any other person other than the authorised member will result in that membership being cancelled and no refunds will be made.

Use of Fitness Equipment by Centre Users

  • In the absence of any negligence or breach of any other legal duty by WLCAL; the use by the member of any WLCAL equipment or facilities is entirely at the members own risk
  • Regular induction classes explaining the safe and proper use of each item of equipment must be attended by members on joining. The user acknowledges that they must not use any equipment unless they are satisfied that they are competent to do so safely and properly.
  • The member must use the equipment and facilities safely and properly, and take care to safeguard their own health and safety and that of other members
  • WLCAL will not be responsible for any loss or injury to the member to the extent that it is caused by their own unsafe or improper use of the equipment or the facilities
  • The member acknowledges that they will be responsible for any harm or injury that they cause to another member or to WLCAL to the extent that it is caused through their own unsafe or improper use of the equipment or facilities

Valuables and Liability

  • In the absence of any negligence or breach of any other legal duty, WLCAL shall not be responsible for or liable to the member for any loss or damage to a member’s possessions which are not locked into one of the lockers provided
  • The member will not place a combination of items worth more that £100 into a locker
  • It is the member’s responsibility to check that the locker is properly locked and secure before leaving their possessions in it.

 

HEALTH STATEMENT

Your health is your responsibilty. Please do not exercise beyond what you consider to be your own abilities. If you are aware of or may have a medical condition that may impact on you exercising safely, then please seek advice from a relevant medical professional before using the equipment and follow that advice.

Admissions Policy

Swimming at Droitwich Spa, Evesham and Pershore

  • Children under eight years of age are not allowed to swim in public sessions unless accompanied in the water by a responsible adult (age 16+). This person may not supervise more than two children under the age of eight.
  • One child under the age of 4 will be admitted free with an adult swim, an additional child will be charged at the full child price.

Swimming Parent & Toddler Sessions

  • Children attending this session must be of pre school age.
  • One parent and child will be admitted for the parent and child price.
  • Extra adults or an extra child will be charged at an additional rate.

Showers

  • Showers are available on payment and must be taken using the dry side changing room showers only.

Health Suite – Sauna, Steam & Spa

  • Children under the age of 12 are not permitted to use this facility.
  • A responsible adult (16+) must accompany children under the age of 16.
  • Children who are 12 – 15 years of age must produce a completed parental consent form.

Fitness Room Admissions

  • A fitness room induction on safe use of the equipment and completion of a health questionnaire is required before using the gym.
  • Having completed the induction the customer will be given a Rivers card. This card must be handed in at reception on each visit.  Failure to produce this card will result in entry being refused.
  • 14 – 15 years olds may use the Fitness Rooms, however they must fill in a parental consent form before an induction takes place.
  • Supervised Junior Gym Sessions 12/13 years – Pershore only

Disabled Access

  • All Wychavon Leisure facilities are accessible to wheelchair users, with lifts and ramps where appropriate.
  • All Wychavon Leisure facilities are fitted with designated/accessible disabled toilets.
  • All our centres with swimming pools have disabled changing facilities with hoists and/or adjustable changing beds, and hoist access to the swimming pool.
  • If you have a specific request regarding disabled access/use please contact the relevant centre directly.

Rivers Members

  • May book 7 days in advance and receive free entry to most activities and reduced rates on other activities. Cards must be produced on each visit.
  • Rivers members are able to cancel bookings up to 6 hours prior to commencement of the session free of charge. Failure to give proper cancellation notice will result in the member being charged for the booking at their next visit.

WL Members

  • People holding WL annual membership cards may make bookings seven days in advance and receive a reduced rate of entry on some activities on production of a membership card.
  • Failure to produce a membership card means that charges will be made at the normal rate.
  • WL members are able to cancel bookings up to 6 hours prior to commencement of the session free of charge. Failure to give proper cancellation notice will result in the member being charged for the booking at their next visit.
  • If you have booking appears, membership rights will be suspended until payment has been received.
  • Only members may use their card to book courts.

Photography

  • The use of photographic equipment including cameras and mobile phone cameras are strictly prohibited in all facilities without the prior permission of the Duty Manager.

Lost Property

  • Lost property can be claimed at the reception of the relevant site.
  • Lost property will be kept on site for one month, after this period valuable items will be stored at head office for three months.
  • After the three month period all unclaimed valuable lost property is donated to charity.

Concessionary Cards

Those who live within Wychavon may be entitled to a Concessionary Cards if you are:

  • Unemployed in receipt of:
    • Job Seekers Allowance
    • Income Support
  • Disabled and in receipt of any of the following:
    • Disability Living Allowance (DLA)
    • Personal Independent Payment (PIP)
    • Armed Forces Independent Payment (AFIP)
    • Attendance Allowance
    • Constant Attendance Allowance
    • War Pensions Mobility Supplement
    • Employment & Support Allowance (ESA)
  • Student in full-time education

Card holders may use the building at reduced rates at all times

Proof of eligibility is required

Concessionary cards are valid for six months from the date of purchase

Group Exercise

  • Participants must be aged 14 and above
  • Any customers who are 14 – 15 years of age must produce a completed parental consent form
  • Classes last 50 minutes to allow a 10 minute change over period

Sports Hall

  • Court bookings are for 50 minutes to allow a 5 minute change over period either side of the booking.

Toddlers Softplay Sessions

  • Children under five only
  • Only children are allowed on the inflatable soft play apparatus

Sunbed

  • Anyone wishing to use the sunbed must undergo an induction and complete a registration card at reception
  • Anyone under 18 years of age is not permitted to use the sunbed
  • No more than one person may enter the sunbed room at a time
  • Sunbed goggles must be worn

Data Protection & Privacy Policy

Data Protection

Data Protection Policy

  • The information contained on this website is believed to be correct at the time of its publication. However it is not guaranteed. WLCAL reserves the right to amend or adjust the activities as appropriate without notice.
  • WLCAL takes no responsibility for the information and content featured on websites linked to www.wychavonleisure.co.uk.

Third Parties

We will only supply your personal identifiable information to any other person or organisation:

  • Where we need to share the information to provide the service you have requested
  • Where a need to send the information to persons or organisations who work on our behalf or provide the service to you by such person or organisation may only use this information in order to provide such service and not for any other purpose
  • Where we are required to forward the information in order to comply with regulatory or legal process
Privacy Policy

Wychavon Leisure Privacy and Cookies Policy

 We want everyone who contacts us directly, attends one of our centres or visits our website, to feel confident and comfortable with how any personal information you share with us will be looked after or used. This Privacy Policy sets out how we collect, use and store your personal information (this means any information that identifies or could identify you).

The Wychavon Leisure Privacy Policy may change so please remember to check back from time to time, this policy was last updated on the 30 April 2018. Where we have made any changes to this Privacy Policy, we will make this clear on our website or contact you about any changes.

We are committed to treating you with respect and openness.

Who we are

Here at Wychavon Leisure, we are committed to protecting your personal information and making every effort to ensure that your personal information is processed in a fair, open and transparent manner.

We are a “data controller” for the purposes of the Data Protection Act 1998 and (from 25 May 2018) the EU General Data Protection Regulation 2016/679 (“Data Protection Law”).  This means that we are responsible for, and control the processing of, your personal information.

For further information about our privacy practices, please contact our Data Protection Officer by:

  • Writing to Wychavon Leisure, King George’s Way, Pershore, WR10 1QU
  • Calling us on 01386 562931

 

How we collect information about you

  • We want to make sure you receive the communications that are most relevant to you, be it through visiting our website or receiving emails, post or phone calls. We want to make sure you receive the best attention when you enquire or visit us.  We collect information from you in the following ways:When you interact with us directly: This could be if you ask us about our activities or facilities, join us as a member, book or make an enquiry about an activity or class or otherwise provide us with your personal information. This includes when you phone us, visit our website, get in touch through the post, or in person.

    When you visit our website: We gather general information which might include which pages you visit most often and which activities, services or information is of most interest to you. We may also track which pages you visit when you click on links in emails from us. We also use “cookies” to help our site run effectively. There are more details below – see ‘Cookies’.

    We use this information to personalise the way our website is presented when you visit to make improvements and to ensure we provide the best service and experience for you. Wherever possible we use anonymous information which does not identify individual visitors to our website.

    Information we collect and why we use it

    Personal Information

    Personal information we collect includes details such as your title, name, gender, email address, postal address, telephone number (all for contact purposes only), your bank details (if you pay monthly or periodically by direct debit) and contact preferences.  Additionally, we capture your bookings, visits, activities, fees paid (where applicable) together with any information you provide in any communications between us.

    We will mainly use this information:

    To administer/record your membership

    To keep a record of your contact/relationship with us.

    If you do not “opt in” to receive marketing or promotional information from us we will only contact you to inform you of any changes to contractual matters (i.e. changes to your terms and conditions or direct debit or where we have a legitimate reason to contact you).

    We may also use your personal information:

    To contact you about events, opportunities or provide additional information concerning grant availability

    To invite you to participate in feedback, surveys or research

    Sensitive Personal Information

    If you share your personal experience or information of a confidential nature with us we will treat that information with extra care and confidentiality and always in accordance with this Privacy Policy.

    Profiling: making our work more unique to you

    We want to improve how we talk to you and the information we provide through our website and other information. To do this we sometimes use profiling and screening methods so that we can better understand our clients/ stakeholders preferences and needs to provide a better experience for you.

    You can of course opt out of this activity at any time. To do this, email dataprotection@wychavonleisure.co.uk’ with the subject line “Please stop further contact” or by contacting Wychavon Leisure on the contact information provided above.

    Legal basis for using your information

    In some cases, we will only use your personal information where we have your consent or because we need to use it in order to fulfil a contract with you (for example, because you are a member/customer of Wychavon Leisure.

    However, there are other lawful reasons that allow us to process your personal information and one of those is called ‘legitimate interests’. This means that the reason that we are processing information is because there is a legitimate interest for Wychavon Leisure to process your information.

    Whenever we process your Personal Information under the ‘legitimate interest’ lawful basis we make sure that we take into account your rights and interests and will not process your personal information if we feel that there is an imbalance.

    Some examples of where we have a legitimate interest to process your Personal information are where we contact you about our facilities, services or activities via post, use your personal information for data analytics, conducting research to better understand who our client are, improving our services, for our legal purposes (for example, dealing with complaints and claims), or for complying with regulatory requirements from the government or similar agencies.

    Marketing

    We will only contact you about our work for marketing purposes by phone, email or text message, if you have agreed for us to contact you in this manner.

    However, if you have provided us with your postal address we may send you information about our work by mail unless you have told us that you would prefer not to hear from us in that way.

    You can update your choices or stop us sending you these communications at any time by contacting dataprotection@wychavonleisure.co.uk or by clicking the unsubscribe link at the bottom of the relevant communication.

    Sharing your Information

    The personal information we collect about you will mainly be used by our staff at Wychavon Leisure so that they can support you.

    We will never sell your personal information with any other organisations, nor do we sell or share any information about your web browsing activity.

    Wychavon Leisure may however share your information with our trusted partners and supporting organisations who work with us on or on our behalf to deliver our services, but processing of this information is always carried out under our instruction. We make sure that they, like us, store the data securely, delete it when they no longer need it and never use it for any other purposes.

    We enter into contracts with these service providers that require them to comply with Data Protection Laws and ensure that they have appropriate controls in place to secure your information.

    Legal disclosure

    We may disclose your information if required to do so by law (for example, to comply with applicable laws, regulations and codes of practice or in response to a valid request from a competent authority); or, in order to enforce our conditions of contact and other agreements.

    Keeping your information safe

    We take looking after your information very seriously. We’ve implemented appropriate physical, technical and organisational measures to protect the personal information we have under our control, both on and off-line, from improper access, use, alteration, destruction and loss.

    Unfortunately the transmission of information using the internet is not completely secure. Although we do our best to protect your personal information sent to us this way, we cannot guarantee the security of data transmitted to our site.

    Our websites may contain links to other sites. While we try to link only to sites that share our high standards and respect for privacy, we are not responsible for the content or the privacy practices employed by other sites. Please be aware that advertisers or Web sites that have links on our site may collect personally identifiable information about you. This privacy statement does not cover the information practices of those websites or advertisers.

    How long we hold your information for

    We only keep it as long as is reasonable and necessary for the relevant activity, which may be to fulfil statutory obligations.

    Your rights

    You have various rights in respect of the personal information we hold about you – these are set out in more detail below.  If you wish to exercise any of these rights or make a complaint, you can do so by contacting Wychavon Leisure.  You can also make a complaint to the data protection supervisory authority, the Information Commissioner’s Office, https://ico.org.uk/:

    Access to your personal information: You have the right to request access to a copy of the personal information that we hold about you, along with information on what personal information we use, why we use it, who we share it with, how long we keep it for and whether it has been used for any automated decision making. You can make a request for access free of charge.  Please make all requests for access in writing, and provide us with evidence of your identity.

    Right to object: You can object to our processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.  Please contact us as noted above, providing details of your objection.

    Consent: If you have given us your consent to use personal information (for example, for marketing), you can withdraw your consent at any time.

    Rectification: You can ask us to change or complete any inaccurate or incomplete personal information held about you.

    Erasure: You can ask us to delete your personal information where it is no longer necessary for us to use it, you have withdrawn consent, or where we have no lawful basis for keeping it.

    Portability: You can ask us to provide you or a third party with some of the personal information that we hold about you in a structured, commonly used, electronic form, so it can be easily transferred.

    Restriction: You can ask us to restrict the personal information we use about you where you have asked for it to be erased or where you have objected to our use of it.

    No automated-decision making:  Automated decision-making takes place when an electronic system uses personal information to make a decision without human intervention.  You have the right not to be subject to automated decisions that will create legal effects or have a similar significant impact on you, unless you have given us your consent, it is necessary for a contract between you and us or is otherwise permitted by law.  You also have certain rights to challenge decisions made about you.  We do not currently carry out any automated decision-making.

    Please note, some of these rights only apply in certain circumstances and we may not be able to fulfil every request.

    Cookies

    Cookie‘ is a name for a small file, usually of letters and numbers, which is downloaded onto your device, like your computer, mobile phone or table when you visit a website.

    They let websites recognise your device, so that the sites can work more effectively, and also gather information about how you use the site. A cookie, by itself, can’t be used to identify you.

    How do we use cookies?

    We use cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you come to our website and also allows us to improve the user experience.

    The cookies we use

    We use the categorisation set out by the International Chamber of Commerce in their UK Cookie Guide.

    We use only the following categories of cookies:

    Strictly necessary cookies are essential for you to move around our website and to use its features, like our shopping basket and your account.

    Performance cookies collect anonymous information about how you use our site, like which pages are visited most.

    Functionality cookies collect anonymous information that remember choices you make to improve your experience, like your text size or location..

    No cookies, please

    You can opt out of all our cookies (except the strictly necessary ones). Find out how to control and delete cookies in your browser.

    But, if you choose to refuse all cookies, our website may not function for you as we would like it to. If you have any questions about how we use cookies, please contact us.

    Monitoring

    Your communications with our teams (including by telephone or email) may be monitored and/or recorded for training, quality control and compliance purposes to ensure that we continuously improve our customer service standards.

    To find out more about this policy and how we look after your personal information, contact Wychavon Leisure at dataprotection@wychavonleisure.co.uk or telephone 01386 562931.

    Wychavon Leisure

    1 May 2018

Information Disclaimer
  • The information contained on this website is believed to be correct at the time of its publication. However it is not guaranteed. WLCAL reserves the right to amend or adjust the activities as appropriate without notice.
  • WLCAL takes no responsibility for the information and content featured on websites linked to www.wychavonleisure.co.uk.
Cookie Policy

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers

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