Terms & Conditions

Ask for Help

  • If you require a wheelchair you are entitled to exchange your outdoor wheelchair for a centre wheelchair – this can then be used for showering when on poolside (available at Droitwich Spa, Evesham and Pershore Leisure Centres)
  • Large handled rackets are available on request at reception
  • Hearing loops are installed in reception and exercise studios
  • Large print, Braille and audio versions of our ‘Price List & Facilities’ brochures are available at reception upon request
  • Magnifying glasses and large grip pens are available from reception
  • If you require assistance and are entitled to a carer to assist you with your chosen activity, the carer will be admitted free of charge
  • The Rivers Fitness Rooms have a number of stations that can be adapted to suit most disabilities, please ask an instructor for assistance
  • We are always pleased to accept RNID ‘typetalk’ relay service calls

Admissions Policy

 

Swimming

  • Children under eight years of age are not allowed to swim in public sessions unless accompanied in the water by a responsible adult (age 16). This person may not supervise more than two children under the age of eight

 Swimming Parent & Child Sessions

  • Children attending this session must be of pre school age
  • One parent and child will be admitted for the parent and child price
  • Extra adults or an extra child will be charged at an additional rate

Showers

  • Showers are available on payment and must be taken using the dry side changing room showers only

Health Suite – Sauna, Steam & Spa

  • A responsible adult (16) must accompany children under the age of 16
  • Children who are 12 – 15 years of age must produce a completed parental consent form
  • Children under the age of 12 are not permitted to use this facility

Fitness Room Admissions

  • Before any customer is admitted into the fitness room they must first undergo a fitness room induction on safe use of the equipment and complete a mandatory health questionnaire. This will be carried out by a qualified fitness instructor
  • Having completed the induction the customer will be given a Rivers card. This card must be handed in at reception on each visit.  Failure to produce this card will result in entry being refused
  • 14 – 15 years olds may use the Fitness Rooms, however they must fill in a parental consent form before an induction takes place
  • Under 14’s are not permitted to use the Fitness Rooms

Disabled Access

  • All Wychavon Leisure facilities are accessible to wheelchair users, with lifts and ramps where appropriate
  • All Wychavon Leisure facilities are fitted with dedicated disabled toilets
  • Evesham, Droitwich Spa and Pershore Leisure Centres all have disabled changing facilities with hoists and/or adjustable changing beds, and hoist access to the swimming pool
  • If you have a specific request regarding disabled access/use please contact the relevant centre directly

Rivers Members

  • May book 7 days in advance and receive free entry to most activities and reduced rates on other activities. Cards must be produced on each visit
  • Rivers members are able to cancel bookings up to 12 hours prior to commencement of the session free of charge. Failure to give proper cancellation notice will result in the member being charged for the booking at their next visit

WL Members

  • People holding WL annual membership cards may make bookings seven days in advance and receive a reduced rate of entry on some activities on production of a membership card
  • Failure to produce a membership card means that charges will be made at the normal rate
  • WL members are able to cancel bookings up to 12 hours prior to commencement of the session free of charge. Failure to give proper cancellation notice will result in the member being charged for the booking at their next visit
  • If they fail to pay for the booking within 14 days then normal rates will be charged and membership rights will be suspended until payment has been received
  • Only members may use their card to book courts

Photography

  • The use of photographic equipment including cameras and mobile phone cameras are strictly prohibited in all facilities without the prior permission of the Duty Manager

Concessionary Cards

 

You are entitled to a Concessionary Cards if you are:

  1. Unemployed in receipt of: a) Job Seekers Allowance b) Income Support
  2. Disabled and in receipt of: a) Disability Allowance (under 65) b) Attendance Allowance (over 65) c) Independent Living Fund (1993) d) Incapacity Benefit e) Industrial Injuries Disablement f) War Disablement Pension g) Employment & Support Allowance
  3. Lone Parent in Receipt of Income Support
  4. Student in full time education
  • Card holders may use the building at reduced rates at all times
  • Proof of eligibility is required
  • Concessionary cards are valid for six months from the date of purchase

 

Group Exercise

  • Participants must be aged 14 and above
  • Any customers who are 14 – 15 years of age must produce a completed parental consent form
  • 50 Sessions
  • Customers using these sessions must be 50 or over

Toddlers Softplay (hall)

  • Children under five only
  • Only children are allowed on the inflatable soft play apparatus

Sunbed

  • Anyone wishing to use the sunbed must undergo an induction for this area and complete a card at Reception stating any contraindications
  • Anyone under 18 years of age is not permitted to use the sunbed
  • No more than one person may enter the sunbed room at a time
  • Sunbed goggles must be worn

Corporate Policies

 

Website Privacy Policy

  • WLCAL respects each individual’s right to personal privacy. We will collect and use the information through this website only in the ways disclosed in this statement. This statement applies solely to information collated at WLCAL’s website
  • WLCAL collects information through our Web site at several points. We collect the following information about primary visitors: information submitted through enquiry forms and automated traffic analysis software for statistical use
  • WLCAL does not actively market to children, and we never knowingly ask a child under 16 to divulge personal information
  • We use cookies for website statistic analysis. A cookie is a small text file that our Web server places on a user’s computer hard drive to be a unique identifier. Cookies enable WLCAL to track usage patterns and deliver customized content to users. Our cookies do not have an expiration date. Our cookies do not collect personally identifiable information
  • The information collected by WLCAL will be used for statistical and internal marketing purposes. Users who provide information may receive, email announcements, news updates or specifically requested information
  • We do not share your information with any third parties unless as part of a requested service
  • We offer links to other Websites. Please note: When you click on links to other Web sites, we encourage you to read their privacy policies. Their standards may differ from ours. We accept no responsibility for information shown on websites linked to WLCAL

Information Disclaimer

The information contained on this website is believed to be correct at the time of its publication. However it is not guaranteed. WLCAL reserves the right to amend or adjust the activities as appropriate without notice.

WLCAL takes no responsibility for the information and content featured on websites linked to www.wychavonleisure.co.uk.

 

Data Protection Policy

WLCAL collects, records and stores your personal details, (including details of any health and fitness problems) in order to administer the membership for health and safety reasons, recording training and fitness details, for use in sending up-to-date information to you.

We may from time to time use your personal information to update you about new services that we can offer you. Members are given the option to opt out from receiving communications when completing application forms.

 

Third Parties

We will only supply your personal identifiable information to any other person or organisation:

  • Where we need to share the information to provide the service you have requested
  • Where a need to send the information to persons or organisations who work on our behalf or provide the service to you by such person or organisation may only use this information in order to provide such service and not for any other purpose
  • Where we are required to forward the information in order to comply with regulatory or legal process

Environmental Policy

  • Sound environmental management is vital for the future of our business and must be fully integrated in to our management and operational procedures
  • We are committed to creating and delivering the best leisure opportunities for our customers with the minimum environmental impact
  • WLCAL aims to set and achieve the highest possible standards for our own environmental performance and to be a leader in environmental management in the UK leisure sector
  • We will provide effective environmental management for all WLCAL premises ensuring appropriate approaches are developed and maintained, providing sufficient resources to achieve the objectives of this policy
  • We will comply with, and where practical exceed, the requirements of all relevant UK, European and international environmental regulations
  • We expect our contractors and suppliers, and encourage our customers, to show equal commitment to these aims

We will achieve our environmental aims by:

  • Implementing a flexible environmental management system across WLCAL
  • Using effective control measures to reduce environmental risks and impacts
  • Producing annual environmental accounts to identify our carbon emissions & then off-setting our carbon footprint by investing in new energy saving technology
  • Setting challenging environmental targets to minimise our effects
  • Monitoring and auditing our environmental activities
  • Providing environmental information, advice and training to staff and contractors
  • Improving our environmental best practice by learning from the experience of our staff, and other UK leisure organisations

Terms and Conditions of Memberships

 

Six Month and Annual Memberships

Persons wishing to become members must complete an application form accompanied by full payment for the chosen payment option.  Upfront memberships attract a discounted rate, therefore if you terminate this membership early you will not be entitled to a refund (this does not affect your statutory rights).

 

Monthly Memberships

  • Persons wishing to become members must complete an application form accompanied by payment covering the administration fee, and pro-rated monthly membership fee subsequent monthly membership fees are payable in advance by Direct Debit.  Direct Debit payments will be debited on the first of each month
  • If a member does not attend the centre having purchased a membership, they will not be entitled to a refund of membership fees.  This does not affect the 14 day money back guarantee
  • Wychavon Leisure Community Association Ltd (WLCAL) may from time to time increase the fees and tariffs due to increases in the costs of overheads or other costs.  We will give you at least 30 days written notice of any fee and/or tariff increase.  You may end this contract at any time before the increase comes into effect by giving us 14 days notice in writing

Membership Cards

  • Each member will be issued a membership card, which will remain the property of WLCAL and on termination of membership will be returned to the Centre
  • Members must present the membership card to reception on each visit to the Centre before using the facilities.  Any loss of membership cards must be reported to WLCAL immediately.  There is a standard administration charge for each replacement card
  • Members must not allow anyone else to use their membership card or membership number.  Cards being used by any other person other than the authorised member will result in that membership being cancelled and no refunds will be made

Use of Equipment

  • In the absence of any negligence or breach of any other legal duty by WLCAL; the use by the member of any WLCAL equipment or facilities is entirely at the members own risk
  • Regular induction classes explaining the safe and proper use of each item of equipment shall be available to members on joining.  Induction classes explaining safe and proper use of each item of equipment must be attended by members intending to use such equipment.  The attendance of these classes is the responsibility of the member.  The member acknowledges that they must not use any equipment unless they are satisfied that they are competent to do so safely and properly
  • The member must use the equipment and facilities safely and properly, and take care to safeguard their own health and safety and that of other members
  • WLCAL will not be responsible for any loss or injury to the member to the extent that it is caused by their own unsafe or improper use of the equipment or the facilities
  • The member acknowledges that they will be responsible for any harm or injury that they cause to another member or to WLCAL to the extent that it is caused through their own unsafe or improper use of the equipment or facilities

Valuables and Liability

  • In the absence of any negligence or breach of any other legal duty, WLCAL shall not be responsible for or liable to the member for any loss or damage to a member’s possessions which are not locked into one of the lockers provided
  • The member will not place a combination of items worth more that £100 into a locker
  • It is the member’s responsibility to check that the locker is properly locked and secure before leaving their possessions in it

Upgrade/Downgrade of Membership

If a member wishes to upgrade or downgrade their membership type, WLCAL requires 30 days notice in writing.

 

Bookings

Members are advised to book at reception to guarantee their place for a group training class or fitness class workout.  Members are required to give 12 hours notice if they are unable to attend the session or the current rate for the session/class will be payable.

 

General

  • All persons applying for Rivers fitness room access must undertake an induction and complete a medical screening form declaring any known medical condition
  • Rivers members are required to wear a wristband during each visit to indicate their ‘inclusive activity’ status
  • If a membership is cancelled, the administration fee will be payable again on renewal of membership
  • Members will only be permitted to use the facilities provided their membership is current and fully paid up
  • Members are classed as adults from the age of 16; however members can use the gym from 14 years of age with parental consent
  • WLCAL may from time to time change or add to these terms and conditions for security, legal or regulatory reasons.  We will give at least 30 days written notice of any changes or additions.  You may end this contract at any time before they come into effect by giving us 14 days notice in writing
  • WLCAL reserves the right to reject any application or withdraw without refund any membership in the event of failure to comply with membership conditions or anti-social behaviour
  • Members are required to pay the relevant scheduled charges for all non-inclusive activities and must retain the receipt for proof of purchase whilst in the Centre
  • Admission is always subject to the facility operating within safe capacities and during times of peak demands, activity session times may be controlled

Termination of Membership

WLCAL requires a minimum of 30 days notice in writing should the member wish not to renew their monthly membership to enable the Centre to update their systems.  In such circumstances it is the member’s responsibility to cancel their Direct Debit with their bank.  If the member has cancelled their Direct Debit before giving notice or has not paid their fee up to date on the day which the contract ends the member must pay the balance of the sums owing to WLCAL within 7 days.

 

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